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Shipping, warranty & support

Delivered, covered and supported

Free freight to the lower 48, a 1-year manufacturer warranty on every machine, and US-based support from people who run smart coolers themselves.

Shop coolers
Contact support
  • Ships in a wooden crate
  • ~5 business days
  • 15-day returns
HAHA Freezer 550 AI smart cooler

Shipping

Every machine ships free within the lower 48 states in a heavy-duty wooden crate and arrives in roughly 5 business days. The shop shows an estimated delivery date before you check out. Shipping to several locations? Email us right after checkout with the addresses.

Warranty

A 1-year manufacturer’s warranty is included with every machine. Extended 2- and 4-year protection plans are available, with no deductibles and fast claims — email us within 3 days of your order to add one.

Support

Support runs through phone, live chat and direct operator contact, so you are never troubleshooting alone. Our team is US-based, in Frisco, Texas.

Returns

Returns are accepted within a 15-day window on clear, transparent terms. Contact us before sending anything back so we can arrange freight.

What arrives

In the box

  • The machine, crated for freight
  • Power cable
  • Magnetic wrap kit
  • Onboarding to the operator dashboard

After checkout

We handle the setup

Our team handles freight, installation and onboarding after checkout. You get access to the operator app and dashboard so you can load your products, set up listings and start selling.

How the platform works

FAQ

Good questions. Clear answers.

Machines ship free within the lower 48 states in a heavy-duty wooden crate and arrive in roughly 5 business days. The shop shows an estimated delivery date before you check out.

Yes. If you are splitting delivery across several locations, email us right after checkout with the addresses and freight is routed accordingly.

A 1-year manufacturer’s warranty is included with every machine. Extended 2- and 4-year plans are available, with no deductibles and fast claims.

Returns are accepted within a 15-day window on clear, transparent terms.

Yes. Our team handles freight, installation and onboarding to the operator dashboard after checkout. Support runs through phone, live chat and direct operator contact, so you are never troubleshooting alone.

Yes. Each model on the shop has a “Request Invoice / Manual Payment” option if you prefer not to pay by card at checkout.

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